Return & Refund Policy – Solutions & Care

At Solutions & Care, customer satisfaction is our top priority. We are committed to providing a smooth and trustworthy shopping experience. Please read our Return & Refund Policy carefully before making a return request.

🛍️ Return Policy

  1. Return Timeframe: Returns must be requested within 3 days of receiving the product.

  2. Eligibility:

    • The product must be unused and in its original condition.

    • Original packaging and tags must be intact.

    • If the product is damaged, defective, or incorrect, photos/videos must be provided as proof.

  3. Non-Eligible Items:

    • Used or damaged items by the customer.

    • Personalized or customized items.

    • Perishable food items or medical products (if applicable).

💸 Refund Policy

  1. Refund Processing Time: Refunds are processed within 7 business days after the return is approved and completed.

  2. Refund Method:

    • Refunds will be issued via the same payment method used during the order (e.g., bKash, Nagad, bank transfer).

  3. Delivery Charges:

    • If the product is faulty or incorrect, we will refund the full amount including delivery charges.

    • If returned due to change of mind, the delivery charge will be deducted.

📝 How to Request a Return?

  1. Contact us via our Facebook page or website message.

  2. Share the issue with clear photos/videos of the product.

  3. Our support team will verify and guide you through the return process.